Five-Act Interview Script:

“Thanks for coming in today! Your honest feedback is so helpful for us in improving our product.”

“We’ll keep our interview pretty informal. I’ll be asking a lot of questions, just remember I’m testing the product, not you. If you get stuck on anything at any point, don’t worry, that’s the products fault and it will actually help us find problems we need to fix.”

“Do you have any questions before we start?”

“Is it okay if we record and watch the video of this interview?”

“What type of work do you do?”

“Do you do any travelling for work?

“Do you use any apps or websites to help you plan your trips?”

“What types of things did you want them to help you with?”

“What did you like or dislike about them?”

“Would you mind testing out some prototypes?”

“How would you decide to download this app or not if you saw it in the app store?”

“what are you looking for?”

“what would you do next?”

“what are you thinking when you see this come up?”

“How did this app compare to others you’ve used like it?”

“what would be something you’d do to improve it?”

“How would you describe this app to your friends?”

“Thank you so much for testing out our prototype today, your input has been so helpful!